Many government organizations and even private companies, despite having an internal IT unit, prefer to use hardware, software and network infrastructure support and maintenance companies in their organization or company for several reasons. In fact, companies and organizations outsource their network maintenance and support services. Below are some of the pros and cons of working with network support companies:

Features of using network support companies:

Advantages :

Network support

saving time

Correcting faults and defects in a specialized way

Taking advantage of today’s knowledge

reduction in costs

Disadvantages:

The possibility of access to confidential and sensitive information by the supporting company

Confidentiality of hardware and software assets

Lack of knowledge transfer

dependency

The mentioned cases are an example of the most important advantages and concerns that exist in the field of outsourcing computer network support services and network infrastructure, including computer equipment and software, and even databases to network maintenance companies.

Anyway, according to the existing conditions, needs and manpower, each company decides to entrust its network support to network service providers by signing a contract or not! Of course, these concerns can be resolved with the example of computer service and maintenance contracts, which contain security content and specific restrictions and compliance with security considerations.

What is certain is that most government organizations prefer network support, computer equipment, software, hardware in the fields of repair and service, installation and setup, troubleshooting, maintenance and stability, establishing security and similar things to network support companies that can They are reliable, reliable and have the most appropriate network support tariff while maintaining security considerations.

Systems maintenance and support services

Some of the applicable activities for different organizations in the field of network support and maintenance are as follows:

1- Supporting all hardware equipment and network infrastructure in each of the following areas:

Network support services and systems maintenance

Strengthening the structure and strengthening.

Shielding and applying fireproof paint or EPOXY.

Setting up and maintaining a suitable cooling system.

Setting up the fire alarm and extinguishing system.

Installation of resistant, fireproof and anti-theft doors.

Installation of access control system.

Installation of network cameras for control and monitoring.

Not using any glass door, partition or window.

Fixing racks and network equipment.

Proper UPS installation and operation.

Connecting all systems, racks and equipment to the earth system with a maximum ohmage of Ω2.

Not placing unrelated equipment in the server room such as: MDF and PBX.

Proper cabling and wiring.

Installation and maintenance of proper lighting system.

2- Supporting all active network software in the field of NOC and network traffic monitoring.

3- Maintenance of equipment and communications in the field of the organization’s Internet.

4- Pursuing, managing and directing activities according to the wishes and desired conditions of employers.

5- Providing complete reports of the activities carried out in the field of network maintenance based on the documented service plan.

6- Appropriate and timely response to relevant officials and employers.

7- Documenting the activities and work processes done.

8- Management and foresight regarding the required consumable parts in time frames and reporting.

9- Providing services in the network support department with good quality and time.

10- Revision of work processes with the approach of increasing productivity with the coordination of employers.

11- Preparation and production of identification certificates of equipment and updating them.

Management, planning and organization of the IT environment of the organization or company as much as possible in order to maintain and maintain the stability of computer networks and the security of the infrastructure in order to provide the best quality software services on it and that the services provided on the platform are provided without the slightest delay and delay. Users being able to perform their activities and services to clients and customers without problems is one of the most important and vital points in the processes of network support companies.

Other things that can be mentioned in the discussion of backup are:

12- Carrying out structured and standard cabling, such as wire cables or fiber optic setup, as well as monitoring.

13- Using and exploiting network tester devices for network troubleshooting and ensuring that there are no defects in the infrastructure.

14- Doing all the things related to installation, moving servers and server room equipment and predicting the future for upgrading.

15- Carrying out all matters related to monitoring and moving electrical protective equipment and necessary standards.

16- Carrying out all matters related to the hardware and software of computers, printers, scanners, laptops and other equipment in organizations.

Classification of network support area

According to the scope and field of IT support of the organization, the following classification and division can be done:

software support

Installing and configuring the operating system and fixing the defects in the systems.

Installing and configuring public software and fixing their defects and managing software licenses.

Follow up on the technical support of proprietary software.

Advice on software infrastructure.

Hardware support

Installation and commissioning of peripheral equipment, troubleshooting, troubleshooting of equipment and hardware sources such as printers, scanners and UPS.

Management of computer equipment in terms of hardware quality and efficiency.

Advice and support in the field of purchasing and upgrading equipment.

Network support and management.

Installation, configuration and troubleshooting of hardware and infrastructure equipment a